To keep shipping costs low, most of our items are shipped directly from the manufacturers. We have relationships with manufacturers in many places, including the USA, Canada, the UK, and China.
Whenever possible your item will be shipped from within the country in which you order from.
If your item is coming from outside your country of residence, import fees or duty may apply. These fees are the buyer's responsibility.
Please allow 1-4 weeks for delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
If your return is not due to an error on our part, or a defect, the return shipping costs will be your responsibility.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.